Monday, December 6, 2010

Installing windows - Could not load CD/DVD drive

"Hey, I have a problem with installing windows 7 on my laptop. Could you please help me out." said my colleague. He got the laptop from US. It was gifted to him by his elder brother who was there for an on-site assignment. The laptop is a make of HP (Pavilion dv4-2173nr) and had windows 7 installed. Wishing to have a linux distribution on the laptop he lost his windows 7 installation.

Now on trying to install the windows 7 he encounters the following error:

Windows Install could not load the CD/DVD drive that contains the installation media.  Please provide the necessary drive or controller device drivers provided by your manufacturer.

The error message doesn't help at all. The actual problem is that the windows 7 installation media doesn't have a driver for the hard disk available with the laptop.

Searched and downloaded the driver for the hard disk (of Pavilion dv4-2173nr) from the HP site.

Loaded the driver into USB memory stick and used it during the installation. The installation was successful.
Posted by Chandra Kumar R at 4:59 PM

1 comment:

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March 15, 2020 at 2:39 AM

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